Sayes Performance Privacy Policy
Effective as of November 15, 2023.
As a member of one of Sayes Performance Center and to provide you with the services you receive from us, we need to process your personal data. This privacy policy contains information about our processing of your personal data and your rights in relation to our processing.
- What personal data do we handle?
We collect the following information from you:
– Name
– Address
– Social security number
– Telephone number
– Email address
– Photo
– IP address (when using my pages)
– Login details (when you use my pages)
– Payment information (such as card number or bank account for payment via direct debit)
– Information about your entry and exit at our facilities
In addition to the above, we may also collect other information that you provide from time to time for special services, such as, Sports massage treatments, Personal coaching sessions,Group sessions, interest registrations for various events, when you purchase from our website etc. These are either voluntary or necessary for the services for which they are required. You will be told what that information is used for when you provide it.
At our fitness centers, camera surveillance at the entrance or inside the gym area takes place in accordance with current legislation, which means that you as a member may be recorded on surveillance footage.
- What is the data used for?
We only process your data for the purposes stated in this Privacy Policy. In most cases, we need the data to be able to provide the services you requested. In some cases we also want to provide other services and then we ask you for your consent for these services. This section contains information about what we use your personal data for and which legal basis we have for each case.
Management of your membership agreement
We process your data in order to be able to fulfill your membership agreement and safeguard the rights and fulfill the obligations included in that.
The information is used to identify you as a customer, to provide your access to our facilities, participation in training sessions and other activities included in your membership, for support and to answer questions about your membership. We also process your personal data for our administration, such as invoicing or other payment of your membership and additional services, for credit reporting purposes, to handle complaints and complaints, to help you with questions about your service or membership agreement when you contact our Customer Service. In some cases, we also record conversations at the conclusion of the agreement to ensure our agreement, as well as for training and quality purposes.
Even when you contact our Customer Service, we may sometimes record calls and save chats for educational purposes to ensure our quality.
Your personal data is also used for sending information as part of the agreement, for example changes to membership conditions, information about non-standard opening hours and events. For these purposes, we want to communicate with you by letter, SMS, MMS, telephone, e-mail, via our website and on social media where we are active from time to time. As can be seen below, the mailings may also contain direct mail, if you have consented to this.
The legal basis for the above processing is the fulfillment of our contract with you. When we record calls and save chats, we have made the assessment that our interest in securing agreements and providing high quality service outweighs the risk that our processes would involve an infringement of your privacy.
Marketing
As part of your membership, we want to inform you about our various activities, services and products directly to you. We want our information to be relevant to your use of our services. Therefore, we compile statistics about which of our services you use to suggest new services and offers that we think you are interested in.
We would also like to be able to send you advertisements for other products and services. For these purposes, we want to communicate with you by letter, SMS, MMS, telephone, email and via our web and on the social media where we operate from time to time.
In order to receive advertising from us, we ask for your consent to receive direct mail. You can whenever preferably withdraw consent to change your settings on My Pages. If you withdraw consent, you will still receive our information mailings that do not contain advertising, see above.
We would also like to use photos of our members for our marketing on the Internet, our mailings and on social media. If it becomes relevant, we will ask you if we can use pictures of you for such marketing.
Compliance with laws
We also process your personal data for the purpose of fulfilling our statutory obligations, to the extent required for this. Examples of services that may occur for this purpose are storage of invoicing documents to fulfill our obligation according to the Accounting Act.
In cases where camera surveillance takes place, the aim is to prevent and investigate crime and create a safe and secure environment for you as a member. We have assessed that the interest in this, especially based on the limited areas that were intended, outweighs the interest in personal privacy.
We also release your information to the police upon request if it is relevant for an investigation of criminal suspicions.
- How is your data collected?
We collect your information and sometimes we may take pictures of you in connection with you becoming a customer with us and submitting your information to us.
We also collect data when you otherwise communicate with us, for example to get certain information, when you choose to answer questionnaires, if you register an interest in an activity or if you choose to subscribe to our newsletters.
We also collect general statistics about which are generated when you use any of our services, activities and products, for example such information as we need to connect your call when you call or convey your message when you email us.
We also collect information from other sources such as private and public records and from your use of our websites and visits to our pages and groups on social media.
In accordance with what appears above, there is camera surveillance, during which film recording takes place.
Which information we collect about you naturally depends on which of our services, activities and products that you use. To the extent that our processing of such personal data deviates from what appears in this privacy policy, we inform you in particular what the data is used for and on what basis we process them in connection with the data being collected.
- How long is the data saved?
The information that we collect and that is generated when you use our services, activities and products are processed for different purposes. They are therefore also saved for different lengths of time depending on the situation on what they are to be used for and subject to our obligations under law. However, we never save personal data longer than we have to or as we deem reasonable.
Unless we specify otherwise below, we save most of your personal data for as long as you are a customer with us. When the agreement between us has ended, your data is deleted (or anonymized) after 12 months, except when we are obliged by law to save them for a longer period of time. In order to be able to administer and offer you attractive service offers and carry out market and customer analysis, information about your use of our services is saved for 12 months from the start of processing.
In the case of an unpaid invoice, the data is saved until the claim is settled or the statute of limitations has expired and it is no longer legally possible to make any objections to the invoicing, even if it is after the termination of the agreement.
In the event that our customer service records calls for training purposes when you are in contact with them, these calls are saved for a reasonable time, but not longer than 12 months.
Some of our facilities have camera surveillance. The surveillance footage is not saved for longer than we deem reasonable to fulfill the purpose of the surveillance, but no longer than 30 days.
- To whom is the information disclosed?
In order to be able to provide our services and offers, we collaborate with various actors who may need access to your personal data to fulfill the membership agreement.
This section describes who can access your personal data.
Employees
Our employees will access your personal data to the extent required to fulfill the Membership Agreement.
Other companies within our group
Sayes Performance consists of other companies in a group. Some of our functions are provided centrally to other companies and your personal data may therefore be disclosed to other companies in our group.
Suppliers and other personal data processors who process personal data on our behalf.
We engage suppliers for several different services that are directly or indirectly required for us to be able to fulfill our agreement with you. Such suppliers can, for example, be suppliers of technical platforms (outsourcing), market analysis companies and sales agents.
In some cases, parts of our services are provided by external service providers, although they may be on-site at our facilities, such as a massage therapist or physical therapist. We also provide offers from external suppliers such as insurance companies.
We only disclose your data to such subcontractors if and to the extent that it is absolutely necessary in the individual case according to applicable data protection regulations. We then ensure that the supplier enters into an agreement with us in which they undertake to comply with the regulations that the European Commission has approved regarding the protection of personal integrity.
Authorities and Emergency Services
We disclose your personal data to law enforcement authorities in accordance with law and authority decisions, as well as to the police and emergency services when calling SOS Alarm.
- Your rights
You have the right to know what we do with your personal data, such as when and how your personal data is processed and why. You also have the right to obtain your personal data in certain cases or have them moved
Right of access
You have the right to receive information free of charge about which personal data about you we process (a so-called register extract). The request for such an extract must be made in writing and be signed by you. You must also be able to identify yourself with us with an ID document approved in Sweden. If for some reason we cannot fulfill your wishes, we will provide you with a justification.
Please note that we only give out information that we know for sure belongs to you. Request send to the address below.
Sayes Performance AB
Organization number: 559450-7054
Telephone number: 072 333 8787
Postal address: Dag Hammarskjölds Torg 2, 211 18 Malmö
Label the envelope “Register extract”. The register extract is only sent to your civil registration address.
Right to rectification
If you notice that we have incorrect information about you, you have the right to request that we correct such information. You also have the right to supplement with such personal data that you consider to be missing and that are relevant with regard to the purpose we have for the processing of your personal data. In most cases, you can correct incorrect information yourself via My Pages. If this is not possible, you must be able to identify yourself with an ID document approved in Sweden when contacting us.
Right to erasure
We save your customer data in accordance with what appears above. However, you always have the right to contact us and ask for your personal data to be deleted. We will then delete them to the extent that follows from the applicable law or regulation.
Right to limitation of treatment
The right to restriction applies, among other things, if you believe that the personal data is incorrect and have requested correction. In such cases, you can also request that our processing of your personal data be limited while the accuracy of the personal data is investigated.
Right to object
You have the right to object to the processing of your personal data that we do based on balancing of interests. In that case, you need to specify which treatment you object to. In the event of such an objection, we may only continue processing if we can demonstrate that there are compelling, justifiable reasons why the personal data must be processed that outweigh your interests.
Complaint
If you believe that we are processing your personal data in violation of applicable data protection regulations, you should report this to us as soon as possible. Our contact details appear below.You also always have the right to contact the Swedish Privacy Protection Authority (IMY) if you have any comments about our processing of your personal data.
Contact details
If you have questions or comments, you are always welcome to contact us.
Personal data controller: Svenska N’ergy AB
Swedish N’ergy AB (org. no. 556591-8868)
Box 605
442 40 Kungälv
Phone: 010-8885698
